Paul and his team are very knowledgeable and the customer service turn around time is top notch. Impressive team to work with. Highly recommend it!!
- Expertise By Industry
IT shouldn’t be an unpredictable expense or a daily bottleneck. If your team is wasting hours waiting on support tickets, or you’re afraid to switch providers because of potential downtime, we can fix it.
Control IT spending with fixed monthly pricing, transparent billing, and clearly defined services that eliminate surprise costs and budget uncertainty.
Reduce downtime through proactive 24 hour system and network monitoring that identifies issues early and protects daily business productivity.
Strengthen security posture with layered cybersecurity, risk assessments, and 24 hour SOC monitoring across endpoints, networks, and cloud systems.
Resolve issues faster with a business hours helpdesk, 30 minute average response times, and emergency support available for critical after hours issues.
Plan technology with confidence using included vCIO guidance that aligns IT strategy, infrastructure, and security with business growth goals.
Discover how transparent, proactive IT support is helping local businesses succeed.
Paul and his team are very knowledgeable and the customer service turn around time is top notch. Impressive team to work with. Highly recommend it!!
Excellent service! There is never a dull moment when dealing with all of the technology in today’s world, but Thank you Paul and all of Alltek for always being available and getting to the bottom of a situation and correcting any issues or problems quickly, so that work goes on! Never has there been a time when I have reached out to them and did not get a quick call back or answer! Thank you guys!
Unlike our previous support company, Alltek never leaves us feeling incompetent or stupid about our knowledge, or lack of it, regarding computer systems. They are very patient with us.
Alltek always provides exceptional service with a high level of professionalism and technical expertise. Their delivery is timely and customer support is outstanding! Alltek is reliable, making them an invaluable partner in our growth!
We have been with Alltek for a long time and wouldn’t go anywhere else! They always provide efficient and nimble solutions to our IT needs and they solve all of our problems in a most professional and responsive way. For us, they have set up, monitored, managed and performed troubleshooting services for whatever we have needed in order to run our business optimally. If you choose Alltek, you will not be disappointed!
Outstanding service! Their response time is super fast and efficient. They are all a delight to work with. They have NEVER failed me! I highly recommend Alltek.
I appreciate the honesty from Alltek about what we really need vs. don’t need and how they are always looking for ways to save us money. We would never go with another IT service. We are completely satisfied!
Alltek, Once again thanks for such fast and professional service! Here at GIADA we always get treated like you are our internal IT department rather than an external 3rd Party IT company. The online Ticket System is top-notch and allows us to monitor and stay on top of all the issues we are dealing with. The attention and detail each ticket is handled with is always 100% to our satisfaction. It is incredible that a small organization can run at such efficiency!
Alltek is dedicated and I feel that they treat our business as if we are in it together, which is why we are longtime customers.
My medical practice has used this IT group for approximately 15 years. I have nothing but good things to say about them and we have been quite satisfied with their organization and services provided. We use eClinical Works as our EMR, and they have worked very comfortably with eClinical in resolving issues that invariably arise. We’ve worked with his group through a number of set ups in new office locations as well as replacement of servers, and they have always exceeded our expectations. I would certainly give Alltek my highest recommendation if you are considering a new IT relationship.
I’ll soon be at two years of service with Alltek and I’m pleased to say we certainly made the right choice. Even the minor issues are handled with expediency. Overall we have lower IT costs and better service.
Since making the switch to Alltek, we have found them to be incredibly responsive to any needs that arise. Our computers are all protected by their managed software, and the hosted email works wonderfully!
Great Atlanta location! Our company has been with Alltek for a long time. They never make me wait for service and they always find and fix the problem in a timely manner. They are very professional and I have never known them not to be able to solve any computer problem we may have. If you are looking for a trusting IT support team call Alltek they are easy to work with and very up to date on all the new applications.
I have always found the staff at Alltek to be very professional, trustworthy and knowledgeable. Their availability to assist and prompt response time always impresses me.
My company has used Alltek for more than 10 years and it is by far one of the best IT groups I’ve worked with. I have used their seamless Managed IT services that supported my staff around the US and EU. They also built out my onsite equipment (routers, local backup, and internet). The service/support has always been very responsive. Alltek takes care of my IT so I can focus on my business.
Alltek has been very helpful and responds quickly to our inquiries. We definitely are very happy with their services.
I’ve never found another IT services firm that compares to Alltek’s high level of expertise, accessibility, and responsiveness. EpiCity’s relationship with Alltek is one of the most high-value connections our firm enjoys.
We have lots of choices in the Atlanta area for corporate IT support, but we chose Alltek because of their integrity, responsiveness and depth of knowledge. They have consistently responded quickly to our support requests, and they monitor our systems for potential problems, alerting us of issues before we are aware of them ourselves. We have found every person on their team to be highly qualified, and easy to work with. We would highly recommend Alltek for corporate IT support.
Partner with a proven IT provider backed by 21 years in business and a 99
percent client satisfaction rating, helping your systems stay reliable,
secure, and ready to support daily operations smoothly.
Most organizations don’t look for a new IT partner until the current setup starts causing daily friction. You are likely looking for a change because:
Managed IT services for businesses that need proactive system management, layered security, and 24/7 monitoring across their IT environment.
Reduce downtime and operational risk with proactive monitoring, automated maintenance, integrated security, and ongoing IT management delivered by a single accountable provider.
Detect and respond to threats faster with 24 hour SOC monitoring, real time threat hunting, behavioral analytics, and structured incident response across endpoints, networks, and cloud systems.
Support secure, scalable operations with cloud hosting, cloud-to-cloud backup, and infrastructure designed to improve reliability, protect data, and adapt as your business grows.
Protect critical business data and operations with backup, disaster recovery, and continuity planning backed by over 21 years of experience supporting stable recovery and operational resilience.
Resolve issues efficiently with business hours helpdesk support, a 70% first call resolution rate, and a 30-minute average response time, plus emergency support for critical issues.
Support reliable business communications with managed VoIP solutions integrated into your network, supported by ongoing monitoring, maintenance, and vendor coordination.
Guide technology decisions with executive-level IT consulting, strategic planning, and roadmaps aligned to business goals and changing operational needs.
Stop letting IT issues slow your team down. Get proactive support, clear billing, and technicians who resolve tickets, user access problems, and system disruptions without wasting your day.
Maintain consistent network uptime through real time monitoring, predictive analytics, routine maintenance, and 24 hour access to experienced network engineers who identify and resolve issues early.
Since 2004, Alltek has operated on a simple premise: IT shouldn’t be a black box of hidden fees, and tech support shouldn’t make your team feel incompetent. As a veteran and family-owned business, we deliver direct answers and absolute accountability.
We stop tech issues from bleeding your billable hours with:
Whether you run a small business, mid-sized company, or large organization, your industry shapes how your technology needs to perform. For over 21 years, Alltek has supported Atlanta businesses with proactive monitoring, security oversight, and fixed monthly pricing built around real operational needs:
Healthcare: Strict compliance, patient data protection, and seamless EMR troubleshooting for medical practices and facilities.
Transportation & Logistics: 24/7 network reliability and fast support to keep supply chains, fleets, and operations moving without disruption.
Construction: Secure cloud access, mobile workforce support, and rapid helpdesk responses for teams moving between the office and the job site.
Real Estate: Secure multi-location networks and reliable communication systems to protect high-value transactions and property data.
Professional Services: Audit-ready security and a guaranteed 30-minute helpdesk response so your team never loses billable hours to tech bottlenecks.
A cyber attack doesn’t just compromise data; it paralyzes your daily operations. Alltek protects Atlanta businesses with continuous SOC monitoring and automated threat detection that identifies risks before they turn into downtime or security incidents. Security is not treated as a one-time software install. It is actively managed through upfront assessments, user training, policy enforcement, and compliance support that helps strengthen your environment and prepare for insurance audits.
Managed IT services in Atlanta for businesses tired of slow tickets, recurring IT problems, and downtime that interrupts daily work.
Strategic guidance comes standard with vCIO services from Alltek. Gain access to executive-level planning, infrastructure design, and ongoing reviews, all delivered by experts who know Atlanta’s business landscape. Align technology with your goals and drive growth with every IT decision.
Explore more solutions to optimize and secure your business.
Our managed IT services include day to day support, proactive system and network monitoring, maintenance, security, backup, and long term technology planning. We handle helpdesk requests during business hours, provide emergency support for critical issues, manage vendors, and monitor systems to prevent problems before they interrupt work. The goal is simple: reduce downtime, improve reliability, and give you one accountable IT partner.
Research shows working with an MSP can boost a company’s productivity between 15% – 25%. This happens because managed IT services can eliminate IT bottlenecks slowing your team down, and prevent downtime before it affects your operations. You save time through rapid response, average helpdesk response is just 30 minutes, with most issues resolved within 4 hours. This means your team stays focused on important work instead of troubleshooting IT problems, maximizing productivity every day.
We do not wait for problems to disrupt your business. Our team continuously monitors systems and networks, performs routine maintenance, and addresses issues early to reduce downtime. This proactive approach helps prevent recurring problems and keeps technology running smoothly, rather than reacting after something breaks.
We help businesses understand and manage security and compliance requirements through risk assessments, policy guidance, monitoring, and incident response support. Our cybersecurity services align with recognized frameworks, such as NIST, and provide visibility into vulnerabilities, helping reduce risk while supporting audit and regulatory readiness without unnecessary complexity.
You gain a partner committed to making technology invisible and effortless, with a 98.5% client retention rate in the Atlanta area. Benefits include:
Support real-world operations at scale with managed IT services trusted by more than 1,400 end users who rely on stable systems every day.
Solve issues on the first call more often with a 70 percent first call resolution rate that reduces repeat tickets and employee frustration.
Stay ahead of problems around the clock through 24-hour system and network monitoring that catches issues before they disrupt work.
Get hands-on support when remote fixes are not enough with onsite technicians who understand your environment and take ownership of outcomes.
Rely on one accountable IT team that combines monitoring, helpdesk, and onsite support instead of bouncing issues between vendors.
