I’ll soon be at two years of service with Alltek and I’m pleased to say we certainly made the right choice. Even the minor issues are handled with expediency. Overall we have lower IT costs and better service.
- Expertise By Industry
Effortless, secure IT management for pharma & medtech, no surprises, just results.
Minimize downtime and maximize compliance, Alltek delivers 99% CSAT-rated managed IT with predictable costs.
Protect sensitive data with 24/7 proactive monitoring, threat detection, and layered defense aligned with NIST.
Tailor IT solutions to your unique workflow, backed by expert vCIO strategic guidance and regular reviews.
Accelerate response and resolution, average IT ticket is handled within 4 hours by experienced U.S.-based techs.
Ensure business continuity with automated backups, disaster recovery, and rapid on-demand support when it counts.
Hear how Alltek's transparent, tailored IT support drives lasting industry results.
I’ll soon be at two years of service with Alltek and I’m pleased to say we certainly made the right choice. Even the minor issues are handled with expediency. Overall we have lower IT costs and better service.
Alltek, Once again thanks for such fast and professional service! Here at GIADA we always get treated like you are our internal IT department rather than an external 3rd Party IT company. The online Ticket System is top-notch and allows us to monitor and stay on top of all the issues we are dealing with. The attention and detail each ticket is handled with is always 100% to our satisfaction. It is incredible that a small organization can run at such efficiency!
My company has used Alltek for more than 10 years and it is by far one of the best IT groups I’ve worked with. I have used their seamless Managed IT services that supported my staff around the US and EU. They also built out my onsite equipment (routers, local backup, and internet). The service/support has always been very responsive. Alltek takes care of my IT so I can focus on my business.
Unlike our previous support company, Alltek never leaves us feeling incompetent or stupid about our knowledge, or lack of it, regarding computer systems. They are very patient with us.
I have always found the staff at Alltek to be very professional, trustworthy and knowledgeable. Their availability to assist and prompt response time always impresses me.
I’ve never found another IT services firm that compares to Alltek’s high level of expertise, accessibility, and responsiveness. EpiCity’s relationship with Alltek is one of the most high-value connections our firm enjoys.
My medical practice has used this IT group for approximately 15 years. I have nothing but good things to say about them and we have been quite satisfied with their organization and services provided. We use eClinical Works as our EMR, and they have worked very comfortably with eClinical in resolving issues that invariably arise. We’ve worked with his group through a number of set ups in new office locations as well as replacement of servers, and they have always exceeded our expectations. I would certainly give Alltek my highest recommendation if you are considering a new IT relationship.
I appreciate the honesty from Alltek about what we really need vs. don’t need and how they are always looking for ways to save us money. We would never go with another IT service. We are completely satisfied!
Alltek has been very helpful and responds quickly to our inquiries. We definitely are very happy with their services.
We have been with Alltek for a long time and wouldn’t go anywhere else! They always provide efficient and nimble solutions to our IT needs and they solve all of our problems in a most professional and responsive way. For us, they have set up, monitored, managed and performed troubleshooting services for whatever we have needed in order to run our business optimally. If you choose Alltek, you will not be disappointed!
Outstanding service! Their response time is super fast and efficient. They are all a delight to work with. They have NEVER failed me! I highly recommend Alltek.
Paul and his team are very knowledgeable and the customer service turn around time is top notch. Impressive team to work with. Highly recommend it!!
Great Atlanta location! Our company has been with Alltek for a long time. They never make me wait for service and they always find and fix the problem in a timely manner. They are very professional and I have never known them not to be able to solve any computer problem we may have. If you are looking for a trusting IT support team call Alltek they are easy to work with and very up to date on all the new applications.
Since making the switch to Alltek, we have found them to be incredibly responsive to any needs that arise. Our computers are all protected by their managed software, and the hosted email works wonderfully!
We have lots of choices in the Atlanta area for corporate IT support, but we chose Alltek because of their integrity, responsiveness and depth of knowledge. They have consistently responded quickly to our support requests, and they monitor our systems for potential problems, alerting us of issues before we are aware of them ourselves. We have found every person on their team to be highly qualified, and easy to work with. We would highly recommend Alltek for corporate IT support.
Excellent service! There is never a dull moment when dealing with all of the technology in today’s world, but Thank you Paul and all of Alltek for always being available and getting to the bottom of a situation and correcting any issues or problems quickly, so that work goes on! Never has there been a time when I have reached out to them and did not get a quick call back or answer! Thank you guys!
Alltek always provides exceptional service with a high level of professionalism and technical expertise. Their delivery is timely and customer support is outstanding! Alltek is reliable, making them an invaluable partner in our growth!
Alltek is dedicated and I feel that they treat our business as if we are in it together, which is why we are longtime customers.
Expert support across all IT domains
Experience fully managed IT, 24/7 network monitoring, proactive maintenance, system optimization, and strategic planning. Get a true technology partner committed to maximizing productivity and keeping your operations running smoothly.
Benefit from multi-layered cybersecurity, including risk assessment, endpoint and network protection, SOC services, and compliance support. Safeguard patient and research data with industry-leading threat detection and response.
Streamline your workflows with cloud hosting and cloud-to-cloud backup. Enjoy secure, scalable access to applications and data that flexes with your organization’s needs, while ensuring compliance and business continuity.
Protect your critical information with automated data backup, disaster recovery, and business continuity planning. Rapid recovery and minimal downtime are built in, so you stay compliant and operational no matter what.
Tap into responsive helpdesk support, available 8-5 M-F with emergency escalation. Resolve IT issues quickly with experienced, U.S.-based technicians and fast remote or onsite service, average issue resolution time is just 4 hours.
Ensure seamless connectivity and uptime with real-time network monitoring, bandwidth management, and custom configurations. Proactive maintenance and predictive analytics prevent disruptions and keep your tech infrastructure healthy.
Rely on expert vCIO advisory and strategic IT consulting to align technology with your business goals. Get regular reviews, roadmaps, and recommendations for compliance, security, and operational efficiency, all included.
Consolidate your vendor management, Alltek negotiates, coordinates, and supports all IT-related vendors. Enjoy single-point accountability, streamlined support, and consistent technology performance across your environment.
Stay compliant and confident with ongoing security training, policy development, and audit preparation. Support for industry regulations ensures your staff and systems meet evolving standards and reduce risk exposure.
Pharma and MedTech operations demand more than generic IT support. Get industry-specific expertise with Alltek’s managed IT services, built for strict compliance, data integrity, and always-on network reliability. Benefit from a holistic, proactive approach designed to keep your research, manufacturing, and patient data secure and accessible. Experience minimized disruptions, clear costs, and a support team that understands your regulatory world.
Data breaches and downtime are not options in the pharma and medtech sectors. Alltek’s layered defense, real-time monitoring, and rapid response protocols reduce risk and provide peace of mind. Your sensitive information stays protected, and your IT systems remain robust and continuously optimized for evolving regulatory and operational demands.
Experience stress-free IT with transparent pricing and proactive support.
Every organization’s technology DNA is unique, so your IT plan should be, too. Alltek delivers customized solutions that flex with your business, ensuring technology never becomes a bottleneck. With open communication, transparent reporting, and a US-based team that acts as an extension of your staff, you gain a true partner dedicated to your long-term success.
Pharma & MedTech IT Services deliver a comprehensive suite designed for regulated industries. You receive 24/7 network monitoring, automated maintenance, patching, cybersecurity aligned with NIST, cloud hosting, backup and disaster recovery, helpdesk support during business hours, and strategic vCIO guidance. All services are tailored to your compliance requirements and unique business processes, ensuring your technology is secure, reliable, and always optimized for your workflow.
Pharma & MedTech IT Services provide industry-specific security controls and continuous monitoring. Your sensitive data is protected by layered defenses, real-time threat detection, and strict access policies. Regular compliance reviews and automated backups help you meet regulatory standards while minimizing risk of breaches or downtime, so you can focus on research, patient care, and growth.
The onboarding process starts with a detailed assessment of your current IT environment and compliance needs. Your systems, workflows, and security requirements are evaluated to create a tailored plan. Migration, system optimization, and user training are scheduled for minimal disruption, with dedicated support throughout each phase to ensure a smooth transition and ongoing reliability.
You benefit from fixed monthly pricing with no hidden fees or surprise costs. Billing is transparent and all-inclusive, so you know exactly what to expect each month. Service agreements are flexible, with terms designed to match your business size and goals, allowing you to scale up or adjust as needed without being locked into restrictive contracts.
You receive proactive, holistic support focused on minimizing downtime and maximizing compliance. Benefits include: