Alltek has been very helpful and responds quickly to our inquiries. We definitely are very happy with their services.
- Expertise By Industry
Proactive patch management eliminates downtime and security risks with predictable, expert support.
Automated patch management keeps your business safe, proven by a 98.5% client retention rate.
Prompt, expert updates with a 99% CSAT rating for peace of mind.
Proactive approach means 70% first-call resolution on patch issues.
Tailored patch strategies and guidance for 1400+ end users.
Transparent, fixed pricing ensures predictable IT budgeting for your business.
Hear from leaders who count on Alltek for proactive, secure IT operations.
Alltek has been very helpful and responds quickly to our inquiries. We definitely are very happy with their services.
Since making the switch to Alltek, we have found them to be incredibly responsive to any needs that arise. Our computers are all protected by their managed software, and the hosted email works wonderfully!
Unlike our previous support company, Alltek never leaves us feeling incompetent or stupid about our knowledge, or lack of it, regarding computer systems. They are very patient with us.
Paul and his team are very knowledgeable and the customer service turn around time is top notch. Impressive team to work with. Highly recommend it!!
We have been with Alltek for a long time and wouldn’t go anywhere else! They always provide efficient and nimble solutions to our IT needs and they solve all of our problems in a most professional and responsive way. For us, they have set up, monitored, managed and performed troubleshooting services for whatever we have needed in order to run our business optimally. If you choose Alltek, you will not be disappointed!
Excellent service! There is never a dull moment when dealing with all of the technology in today’s world, but Thank you Paul and all of Alltek for always being available and getting to the bottom of a situation and correcting any issues or problems quickly, so that work goes on! Never has there been a time when I have reached out to them and did not get a quick call back or answer! Thank you guys!
Great Atlanta location! Our company has been with Alltek for a long time. They never make me wait for service and they always find and fix the problem in a timely manner. They are very professional and I have never known them not to be able to solve any computer problem we may have. If you are looking for a trusting IT support team call Alltek they are easy to work with and very up to date on all the new applications.
We have lots of choices in the Atlanta area for corporate IT support, but we chose Alltek because of their integrity, responsiveness and depth of knowledge. They have consistently responded quickly to our support requests, and they monitor our systems for potential problems, alerting us of issues before we are aware of them ourselves. We have found every person on their team to be highly qualified, and easy to work with. We would highly recommend Alltek for corporate IT support.
I’ve never found another IT services firm that compares to Alltek’s high level of expertise, accessibility, and responsiveness. EpiCity’s relationship with Alltek is one of the most high-value connections our firm enjoys.
Alltek always provides exceptional service with a high level of professionalism and technical expertise. Their delivery is timely and customer support is outstanding! Alltek is reliable, making them an invaluable partner in our growth!
My medical practice has used this IT group for approximately 15 years. I have nothing but good things to say about them and we have been quite satisfied with their organization and services provided. We use eClinical Works as our EMR, and they have worked very comfortably with eClinical in resolving issues that invariably arise. We’ve worked with his group through a number of set ups in new office locations as well as replacement of servers, and they have always exceeded our expectations. I would certainly give Alltek my highest recommendation if you are considering a new IT relationship.
Alltek, Once again thanks for such fast and professional service! Here at GIADA we always get treated like you are our internal IT department rather than an external 3rd Party IT company. The online Ticket System is top-notch and allows us to monitor and stay on top of all the issues we are dealing with. The attention and detail each ticket is handled with is always 100% to our satisfaction. It is incredible that a small organization can run at such efficiency!
My company has used Alltek for more than 10 years and it is by far one of the best IT groups I’ve worked with. I have used their seamless Managed IT services that supported my staff around the US and EU. They also built out my onsite equipment (routers, local backup, and internet). The service/support has always been very responsive. Alltek takes care of my IT so I can focus on my business.
I have always found the staff at Alltek to be very professional, trustworthy and knowledgeable. Their availability to assist and prompt response time always impresses me.
I appreciate the honesty from Alltek about what we really need vs. don’t need and how they are always looking for ways to save us money. We would never go with another IT service. We are completely satisfied!
Alltek is dedicated and I feel that they treat our business as if we are in it together, which is why we are longtime customers.
Outstanding service! Their response time is super fast and efficient. They are all a delight to work with. They have NEVER failed me! I highly recommend Alltek.
I’ll soon be at two years of service with Alltek and I’m pleased to say we certainly made the right choice. Even the minor issues are handled with expediency. Overall we have lower IT costs and better service.
Automated patch deployment is the cornerstone of secure IT environments. Alltek’s system continuously monitors for new updates across all supported platforms, ensuring patches are deployed swiftly and accurately. This minimizes human error, closes security gaps quickly, and eliminates the hassle of manual updates. Your business benefits from uninterrupted operations and reduced vulnerability to the latest threats, all managed by experienced professionals.
Comprehensive patch auditing and reporting provide full transparency into your update status. Detailed reports track every patch applied, highlight any missed updates, and demonstrate compliance for audits or regulatory reviews. This enables you to prove due diligence, spot trends, and maintain a clear record of all software changes, essential for both security and business continuity planning.
Compatibility testing and rollback management ensure each patch is thoroughly vetted before deployment. Alltek’s team tests updates in a controlled environment to prevent application conflicts or system instability. If an issue arises, rapid rollback procedures restore normal operations with minimal disruption, so software updates never become a source of downtime or lost productivity.
Customized patching policies align your update schedule with operational needs, user workflows, and industry requirements. Alltek works closely with your team to define the best timing for rollouts and tailor patching rules for different devices and departments. This personalized approach means your systems stay up to date, without interrupting critical business processes.
Vendor coordination streamlines the process for third-party and legacy applications. Alltek manages patch requirements directly with software providers, negotiates support terms, and ensures all technology partners deliver updates on time. This single point of contact removes the burden from your team and guarantees complete coverage across your IT environment.
Ongoing user communication and training keep your staff informed and prepared for scheduled updates. Alltek provides clear, timely notifications before and after patch events, along with guidance on any required user actions. This approach reduces confusion, builds trust, and ensures a seamless experience for everyone in your organization.
Simplify software updates and minimize risk with expert patch management. Alltek’s service ensures every critical update and security patch is applied on schedule, reducing vulnerabilities and keeping systems running smoothly. Regular patch cycles are managed transparently, so you can focus on your business without worrying about hidden threats or downtime. Benefit from a proven, proactive approach trusted by over 100 companies.
Entrust your patch management to dedicated specialists who understand your business goals. Alltek tailors patching solutions for each environment, coordinating with vendors and users to avoid disruption. Regular reviews and transparent communication ensure your team is always protected, so you never lose productivity to preventable IT issues. Experience the peace of mind that comes from consistent, expert attention.
Reduce risk and keep your business secure with proactive, reliable patch management.
Software Patch Management covers automated detection, scheduling, and deployment of updates for operating systems and applications across your devices. This includes security patches, bug fixes, and feature enhancements. The service ensures your systems are always current, reduces vulnerabilities, and minimizes manual intervention, so you can focus on running your business without worrying about missed updates.
Timely patch management closes vulnerabilities before they can be exploited by cybercriminals. With proactive monitoring and automated patching, you reduce the risk of malware, ransomware, and unauthorized access. This approach keeps sensitive data protected and helps meet compliance requirements, giving you peace of mind that your environment remains secure.
The process starts with a comprehensive inventory of your devices and software. Patches are tested in a controlled environment to ensure compatibility and stability. Once verified, updates are scheduled for deployment during low-traffic periods to minimize disruption. Regular reporting keeps you informed on patch status and any exceptions that need attention.
Implementation typically takes a few days, depending on the number of devices and complexity of your environment. The process includes assessment, setup of automated tools, and initial deployment of critical patches. Ongoing patching is handled seamlessly in the background, so your team experiences minimal downtime or interruptions.
You get access to a dedicated team focused on proactive management, not just reactive fixes. Benefits include:
This frees your staff to focus on core business priorities instead of IT maintenance.